Privacy Policy

1. Information We Collect

We collect information you provide, information generated when you use AscendMax, and information from sign-in, purchase, analytics, and advertising providers. Depending on the features you use, this includes:

• Account details: account identifiers, name, email, phone number when provided, display name, profile photo, and preferences.
• Profile and wellness information: quiz answers such as age, gender, height, weight, body type, and goals; food and nutrition logs; and routine, exercise, and progress records.
• Photos and results: face, skin, food, and other photos you take or upload; images generated from them; and results derived from them, such as facial proportions, ratings, and skin observations.
• Content: messages and photos you send to the AI coach and other information you enter.
• Purchases: subscription status, products, transaction and renewal records, amounts, and currencies.
• Technical and activity data: installation, device, and advertising identifiers, IP address, device and browser details, interactions, referral and campaign information (including how you heard about us and links you provide), crash reports, and sampled replays of selected app screens.
• Support: feedback, support messages, supplied screenshots, and related account and diagnostic information.

Information may be linked to your account or device. Joining the leaderboard is optional; if you join, your display name and rating are visible to other users.

2. How We Use Information

We use information to provide accounts, face and skin analysis, routines, nutrition tracking, the AI coach, generated images, the leaderboard, subscriptions, notifications, and support; understand and improve AscendMax; diagnose problems and prevent fraud; measure and improve AscendMax advertising; and handle legal obligations, billing, disputes, and privacy requests.

Face photos and facial measurements are used to produce your results and the features you use.

For EU/UK users, our legal bases are performance of our contract for the service, legal obligations for required records and compliance, and legitimate interests in maintaining, securing, and improving AscendMax where those interests do not override your rights. We rely on consent where required, including for advertising tracking, optional device access, and health-related information you choose to provide. Required account or transaction information is needed for the relevant service; optional permissions support the features that use them.

3. Sharing and Advertising

We use providers for account authentication, cloud hosting, storage, and backend services; AI processing of photos, messages, and other inputs to generate analyses, replies, and images; analytics, diagnostics, and session replay; food and product lookups; notifications; and payment and subscription management. Providers receive information relevant to their roles.

We use advertising and attribution partners, including Meta, to measure and improve AscendMax advertising, including targeting and delivery. Depending on their role, these partners receive relevant identifiers, IP address and approximate location, app and website activity, purchase events, campaign information, and gender when provided. Available contact details, such as email, phone number, and name, are also used for matching with Meta. Contact information may be hashed for matching; hashing does not make it anonymous. We do not share your photos, facial measurements, or the health and nutrition information you enter with advertising partners. See Meta's privacy policy for its data practices and privacy controls.

For covered collection and transmission through Meta Pixel and Facebook SDK for App Events for advertising targeting and delivery, we and Meta Platforms Ireland Limited (EU) or Meta Platforms, Inc. (UK) are joint controllers under Meta's EU and UK controller arrangements. We provide information about this processing; Meta handles applicable data-rights requests concerning information it stores. You may also contact us. Meta separately controls subsequent processing.

Third parties receiving personal information must provide at least the protection described in this policy and required by applicable rules. We may also disclose information when required by law, when necessary to protect legal rights and safety, or as part of a merger, financing, acquisition, or sale of assets, subject to this policy.

4. Your Choices

• Permissions: manage camera, photos, and notifications in your device's AscendMax settings. Camera and photos support scans and the content you upload or save.
• Notifications: if you allow notifications, we may send reminders, progress updates, and offers. You can turn them off at any time in your device settings.
• Leaderboard: joining the leaderboard is optional. To leave it, contact support.
• Tracking: on iOS, allow or decline tracking across other companies' apps and websites through the system prompt or Settings → Privacy & Security → Tracking. Optional tracking permission is not required for core features.
• Websites: cookies and browser storage support functionality, analytics, and advertising attribution. Manage browser storage through your browser settings; blocking it can affect features.

Some analytics tools honor browser Do Not Track signals; other analytics and advertising tools do not change their behavior in response. Advertising partners may collect information about your activity over time and across websites and apps.

Contact us to withdraw consent for other consent-based processing or request help with privacy choices. Withdrawal does not affect earlier lawful processing. Changing permissions does not itself delete information already collected.

5. Retention and Deletion

We retain information for as long as needed for the purposes described here. Retention depends on the information, your account and service use, support and security needs, and legal recordkeeping obligations. Photos, results, and logs are kept with your account until your account is deleted, unless you delete them sooner.

Request account deletion through Settings → Delete Account in AscendMax, or email support@ascendmax.app to request account or personal-data deletion. Requests may require identity verification and manual processing across our services. We will explain any additional time needed and any information that must be retained by law.

Account deletion does not automatically cancel an Apple or Google subscription; manage cancellation through the store where you subscribed. Manage subscriptions bought on our website through the billing page or by contacting support.

6. Privacy Rights and Complaints

Depending on applicable law, you may request access, correction, deletion, restriction, or a portable copy of your information, object to processing based on legitimate interests, opt out of targeted advertising, and withdraw consent. Send requests to support@ascendmax.app. EU/UK rights requests are generally handled within one month, with any permitted extension explained to you.

You can object to direct marketing, including related profiling, at any time by contacting us.

Send privacy complaints to the same address. We acknowledge complaints within 30 days and investigate, provide updates, and communicate the outcome without undue delay. You may also complain to your local data protection authority, including the UK Information Commissioner's Office or the authority in your EU country of residence or work.

7. International Processing and Security

Information may be processed in the United States and other countries where we or our providers operate. Where EU/UK transfer rules apply, appropriate safeguards are required, such as an applicable adequacy decision or approved contractual safeguards. Contact us for details about transfers or a copy of applicable safeguards.

We use technical and organisational measures, including access controls and encryption in transit, to protect information. No storage or transmission method is completely secure.

8. Children

AscendMax is not intended for children under 13. Contact us if you believe we have collected a child's information unlawfully so we can investigate and take the required action, including deletion.

9. Policy Updates

We update this page and its date when our practices change, and provide additional notice or request consent for material changes where required by law.